To respond to the Coronavirus crisis, Jefferson Health will be using LifeLink chatbots to automate clinical screening and testing.
The initiative is a three-pronged approach to automation, according to the announcement Jefferson Health made today. The new conversational chatbots can:
- Conduct a risk assessment based on patient symptoms and exposure profile
- Connect screened patients with recommended care pathways and action steps
- Automate the clinical intake process for patients who need to schedule appointments
The bot is currently live on the Jefferson Health appointments website, and the company recommends patients use the chatbot before calling or visiting one of its facilities.
LifeLink also provides a smart conversation platform for Banner Health.
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