CXO Spectrum

IT Strategy

Automation Opportunity: EMA Finds Only 1/3 of Management Tasks and Processes Automated in the Enterprise

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A new report from Enterprise Management Associates and sponsored by Itential, “Network Automation for 2020 & Beyond” explores the state of network automation. The research highlights what continues to be an issue with those looking at digital transformation – that people are a key factor, and that smart enterprises will work to get IT buy-in and commit to investing in skills training as technology evolves.

Key barriers to network automation, according to the report, include:

  • Security Risk and Budget
  • Culture
  • Skills Gap
  • Fear of redundancy
  • No coherent strategy

IDC Forecasts ICT Spending to Reach $4.3 Trillion in 2020

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International Data Corporation predicts worldwide spending on information and communications technology will reach $4.3 trillion in 2020. This increase of 3.6% over 2019 includes commercial and public sector spending on information technology (hardware, software and IT services), telecommunications services, and business services.

Telecom services will represent more than one third of all ICT spending in 2020, the largest category at more than $859 billion, followed by fixed telecom services.

IDC anticipates consumer ICT spending will grow at a slower rate of 0.7% CAGR. Mobile telecom services and devices purchases will be the primary driver of consumer spending.

The research agency identifies 4 industries – banking, discrete manufacturing, professional services, and telecommunications – as delivering 40% of all commercial ICT spending in 2020.

Verint a Leader in Gartner’s Magic Quadrant for Workforce Engagement Management

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Few businesses can claim being positioned as a “Leader” in Gartner’s Magic Quadrant. Customer engagement giant Verint has done it – for the twelfth year in a row.

Verint was also recently named the winner in 2020 CRM Watchlist, an annual evaluation conducted by Paul Greenberg, President of the 56 Group, LLC and author of The Commonwealth of Self Interest: Business Success Through Customer Engagement.

About the Magic Quadrant, President Elan Moriah said, “We believe this recognition continues to validate Verint’s commitment to WEM. We have a proven track record of continuously innovating in ways that deliver business impact to our customers and the market at-large.”

Constellation Announces its ShortList™ for DevOps

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Ten DevOps vendors made the Constellation Shortlist as announced by Constellation Research. Veteran analyst Holger Mueller and team evaluated the solutions and weighed client inquiries, partner conversations, customer references, vendor selection projects, market share and internal research. You can find out more and download the research here.

The vendors fall into four vendor categories: platform, best-of-breed, platform-as-a-service (PaaS) and cross-platform players, and are:

  • Atlassian
  • Chef
  • CloudBees / Jenkins
  • Copado
  • GitLab
  • HashiCorp
  • Microsoft/GitHub
  • New Relic
  • Puppet
  • XebiaLabs

IDC Finds IT Spending Could Get Boost from 5G, But Growth May Be Impacted by PC Sales and Coronavirus

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IDC’s Black Books finds that IT spending is on track to increase by 5% in 2020, but that uncertainty around the Coronavirus may impact short-term investments:

“Much of this year’s growth is dependent on a positive smartphone cycle as the year progresses, but this is under threat from disruption caused by the Coronavirus crisis,” said Stephen Minton, program vice president in IDC’s Customer Insights & Analysis group. “Our current forecast is for broadly stable tech spending in 2020, but PC sales will be way down on last year, while server/storage investments will not recover to the levels of growth seen in 2018 when hyperscale service providers were deploying new datacenters at an aggressive pace.” 

Hyperscale service provider IT spending will recover to 9% growth this year, up from just 3% in 2019, but this is short of the pace of two years ago. Cloud infrastructure and digital services providers will also continue to increase their IT budgets in order to meet strong end-user demand for cloud and digital services, which will continue to expand at a double-digit rate of growth as enterprise buyers increasingly shift their IT budgets to the as-a-service model. 

“Much of the explosive growth in service provider spending from 2016 to 2018 was driven by aggressive roll-out of servers and storage capacity, but more spend is now moving to software and other technologies as these providers seek to drive into higher-margin solution markets including AI and IoT,” said Minton. “Nevertheless, after infrastructure spending cooled last year, we expect service provider spending to be broadly stable and positive in the next few years because these firms need to keep driving up capacity in order to deliver services to end-users.”